Frequently Asked Questions
Quick answers to the questions we hear most often. Still stuck? Reach support via the contact form.
Course Access & Certificates
How long do I have access to a course after enrolling?
Most master classes come with lifetime access to recordings + materials. Time-limited cohort programs explicitly state their access window on the course page; once the access window closes, you keep your certificate but lose access to new recordings.
When do I receive my certificate?
Your certificate is auto-generated when you complete every lesson + pass the final assessment (if the course has one). Download it from your account → Certificates, or share the public verification link.
Are your courses recognised for CPD?
Most of our master classes carry CPD points; the exact number is shown on each course page next to "CPD points". The CPD credit is recognised by the bodies listed on the course page; recognition by your specific board may vary by jurisdiction, check with your local college before enrolling if accreditation is critical.
Can I rewatch a live session?
Yes. Live sessions are recorded, lightly edited, and uploaded to the course page within a few days of the session. They stay available for the duration of your course access.
How do I join a live session?
Once enrolled in a course with live sessions, a personal "Join live session" button appears on the course page. Click it within a few minutes of the scheduled start time. Calendar invites are sent automatically by Zoom when you register.
Can I share my account with a colleague?
No. Each enrolment is tied to one person, sharing a sign-in lets one of you join Zoom but kicks the other off the same registration, and it voids your certificate eligibility. We offer team and group rates on request via the contact form.
Payments & Refunds
What payment methods do you accept?
We accept all major debit + credit cards (Visa, Mastercard, Amex) via Stripe, plus PayPal balance / PayPal Credit. Both checkouts are PCI-DSS compliant; we never see or store your full card number.
Do you offer refunds?
We offer a 14-day refund window from the date of purchase, provided you have not completed more than the first module of the course. To request a refund, contact support via the contact form with your order reference.
Can I get an invoice with my organisation’s details?
Yes. Email support@sinjabacademy.org with your order reference + the billing details you need on the invoice (organisation name, VAT number, billing address). We turn these around within two business days.
Account & Technical
How do I reset my password?
Use "Forgot password" on the sign-in page. We send a reset link to your registered email. The link expires after one hour for security.
How do I enable two-factor authentication (2FA)?
Account → Settings → Security. Scan the QR code with any TOTP app (Authy, Google Authenticator, 1Password, Bitwarden) and confirm with a 6-digit code. Two-factor is optional and off by default. If you ever lose your authenticator, contact us and we will reset it for you.
How do I delete my account?
Account → Settings → Danger zone → Delete account. Account deletion anonymises your personal data, removes your sign-in surfaces, and cancels any active Zoom registrations; financial records are retained per the data-retention policy.
What browsers do you support?
The two most recent versions of Chrome, Edge, Firefox, and Safari on desktop; Chrome + Safari on iOS and Android. Older browsers may still work for reading content but will hit issues on the lesson player.